Privacy Policy
At iChekin, we are committed to safeguarding the personal and business information of our hotel partners. This Privacy Policy outlines how we collect, use, share, and protect the data provided by hotels using the iChekin platform.
1. Introduction
This Privacy Policy applies to all hotel partners (“you”, “your”) who are registered with iChekin. By registering or using the iChekin app, you agree to the practices described in this policy.
2. Information We Collect from Hotel Partners
We may collect the following types of information:
• Business Information: Legal business name, registration/license number, GST number (if applicable), PAN, and business address.
• Contact Information: Name, phone number, and email ID of the primary contact person.
• Operational Data: Hotel room availability, check-in/check-out data, transaction history, and guest logs.
• Device and Network Data: IP address, login times, and device identifiers used to access the iChekin platform.
3. Purpose of Data Collection
We collect and use hotel partner data for the following purposes:
• To verify and onboard your property on the iChekin platform.
• To facilitate smooth guest check-ins/check-outs and KYC validation.
• To maintain accurate transactional records and guest visit logs.
• To provide customer support and communicate important updates.
• To comply with regulatory and legal obligations.
4. Data Sharing and Disclosure
We only share your data as necessary:
• With Guests: Business name and basic contact/location details may be displayed to guests for check-in purposes.
• With Authorities: We may disclose records to law enforcement or regulatory agencies as required by applicable laws.
• With Service Providers: Third-party services used for IT support, identity verification, or cloud hosting will only access data under strict confidentiality agreements.
5. Data Security
We take data security seriously and implement:
• End-to-end encryption for sensitive business and guest data.
• Role-based access control to restrict data visibility.
• Regular monitoring and audits to detect unauthorized access.
You are responsible for keeping your login credentials secure and immediately notifying us of any breach.
6. Your Rights
As a hotel partner, you have the right to:
• Request access to your stored business data.
• Request updates or corrections to inaccurate or outdated information.
• Request data deletion, subject to our legal and regulatory retention requirements.
All requests can be sent to support@ichekin.com.
7. Data Retention
Hotel partner data is retained for as long as:
• Your business is active on iChekin, and
• Required by law (such as guest log retention by local police/authorities)
After account deactivation or termination, data is securely deleted unless otherwise required.
8. Policy Updates
We may revise this Privacy Policy from time to time. When updates are made, we will:
• Notify you via the registered email address or in-app notifications.
• Clearly indicate the effective date of the updated policy.
9. Contact Us
If you have questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us at:
📧 Email: support@ichekin.com
📞 Phone: 09250353472